Storytelling Helps People Stop Smoking

GSK have launched a great direct to consumer Ad for its smoking cessation brand Niquitin. The Ad called “You From the Future” and it tells the story of  a woman who is standing outside a restaurant talking to another woman. We find out quickly that it’s the same woman but one of them is from the future. It’s a future where she has given up smoking. To encourage and support her younger self she gives glimpses of the future and tells her little stories of how she can to stop smoking telling her that she did quit but there were moments along the way where she gave in and had a cigarette at a party but it didn’t derail her completely.

I like the way its told. Its shot in a similar style to the Time Travellers Wife and the way that it taps into the psychology of smoking cessation in recognising that there are good days and bad days in the journey to quitting smoking and also that people need support and inner strength to keep steadfast on their goal. The team that made this recognised that the brand needed to have some sort of oracle /protector personality and that the insights into successful quitting included that people are most influenced by visions of themselves in the future. Imaging you in the future allows the person to take control. I’m guessing there were many insights and metaphors from smokers  about being trapped and powerless and possibly not being able to think of  future without cigarettes.

The key message of  you can get there one cigarette at a time is a power support message that is played visually and told through story during the Advert as a journey hence the metaphor of getting there. The brand offers help during each for those daily steps to reaching the end of the journey.

I’m really interested in the concept of temporal anomalies with people meeting themselves in the past or future and story characters interacting with each other in ways that a were not planned by the author. Great examples of this are Back To the Future , Forest Gump  and more recently Heroes . I’m researching this as a way of embedding metaphors in communication in an interesting way for audiences. Using  known stories and creating a subplot  where I can use the main story characters and story setting to make my audiences understand my messages with greater relevance.

(Disclaimer: I do not work for GSK- Actually I work for Novartis another pharmaceutical company and I am involved in COPD. I am writing this  blog from a personal view and these view do not represent the view of Novartis. )

The

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Storytelling Boosts UK Farm Sales

Yeo Valley are an organic dairy products company in the UK. Getting noticed in this commodity market is not easy. Building brand awareness is tricky but this company employed some great storytelling skills in a new campaign.

The Yeotube video score over 1.5m views since its launch with many spin-off videos also making a connection back to the brand.

The 2 minute ad shows young farmers rapping about Yeo Valley, its purity, coolness and connections to nature. By telling there “Who am I Story” on national TV in a video they enabled both rational and emotional messages to mix with word of mouth potential trough the viral release of the video. Most of all the effective use of varied visual volume gets it noticed.

Does Storytelling work then? Its clear this advert boosted sales by 10m in the last 12 weeks with spend per household up by 16% in the same time period. Its created a connection to  its audience. It seems though that its is very similar to the Ontario, Canadian milk board Advert which is very similar.  Marketing Manager Ben Cull from Yeo Valley might not have had the original idea but ist is certainly much better thought through and produced.

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Sky Connects to customers with Storytelling Ad

The Satellite TV company SKY just launched a new channel with a short spot using Dustin Hoffman. It says what I feel about the power of storytelling.

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Stories for Unreal Time

PSFK the innovation and trend group lead by Piers Fawkes posted a fascinating concept on their blog in December. They posted on  “Real” and “Unreal” time. The author suggested many people these days are faced with so much real-time information that we now seek stories to help us make sense of all this new information. When we do this we are entering the so-called unreal time. This is a time and place where the constraints of natural physical laws do not exist. Time doesn’t have to march to its normal constant drum beat and becomes more flexible.

So it seems that we have a need to make sense of the world both in real-time and unreal-time, where we are more in control. It could be that stories are the ferry that enables us to  cross from one place to another. Maybe this is why we say,stories “transport” us to another place.  I guess this could be another example of right and left brain thinking which all of us use. Right brain activities may control the real world while the left dominated in the Unreal-time. Spending too much time communicating in either time scheme could be a source of frustration to your customers.

The problem today is that we are now able to get access to data and information in real-time. News is “pushed” to us every minute. We can analyse data on the go and this constant demand access is attractive but without context or story might not transport or inspire your customers. I think this is a really good alarm bell that teaches us to continue to balance out our communications and help our audiences take meaning from them. While  your engaging your customers in Real time don’t forget to allow them to visit the Unreal time with your brand stories.

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2010 in review

The stats helper monkeys at WordPress.com mulled over how this blog did in 2010, and here’s a high level summary of its overall blog health:

Healthy blog!

The Blog-Health-o-Meter™ reads Fresher than ever.

Crunchy numbers

Featured image

A Boeing 747-400 passenger jet can hold 416 passengers. This blog was viewed about 6,600 times in 2010. That’s about 16 full 747s.

 

In 2010, there were 13 new posts, growing the total archive of this blog to 53 posts. There were 12 pictures uploaded, taking up a total of 2mb. That’s about a picture per month.

The busiest day of the year was May 3rd with 131 views. The most popular post that day was The Go Giver- Success Stories.

Where did they come from?

The top referring sites in 2010 were bx.businessweek.com, twitter.com, branding.alltop.com, linkedin.com, and blogsurfer.us.

Some visitors came searching, mostly for hsbc ads, landrover, hsbc advertising, hiaku, and hsbc adverts.

Attractions in 2010

These are the posts and pages that got the most views in 2010.

1

The Go Giver- Success Stories May 2010
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2

HSBC Bank Storytelling Ads March 2010
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3

Point Of View Marketing February 2010
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4

Pharmaceutical Brand Planning-The Pharma Brand Story Plan Part II April 2009

5

Hiaku Poetry- Small but Perfectly Formed- Communication October 2009
6 comments

 

Thanks to everyone who visited, read and contributed

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What is Brand Positioning?

Ries and Trout started a marketing revolution by focusing on positioning. They wrote about making your brand stand out in your prospects mind by making different from others. To me positioning is the way the brand fits inside the prospects personal story. Its been said that positioning is not what you say it is. It is defined by what your target audience says it is. I’m interested in how people create a position for a brand. I think it’s partly due to the way they experience  the brand and the environment they experience it in.

How you get your prospects to understand your brand meaning can influenced by the story you help your audience create and tell about your brand. As part of the story, your brand can take the role of protagonist or antagonist. Archetypes and story arc make the story you are telling  more familiar and relevant to the audience. Building these stories around your brand enables your audience to tell others about your, brand fuelling its equity. The way that the brand is spoken about defines your position. Storytelling therefore is essential if you to build a strong brand. More importantly if you  do not invest in building a brand story any advertising and PR spend is going to be wasted.

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What is a Brand

A simple yet complicated question. What is a brand?
In my mind a brand is something that creates a set of emotions and consistently reactivate that emotional set when re experienced by its audience. Emotion is a great word because its Latin roots are in the word for motion and movement. Just what a brand should do. Move it’s audience.

As a marketer, creating the desired emotion to anchor your brand a key activity. A great way of getting your audience to understand this emotion and build your brand is to tell them a story that let’s your audience experience the emotion associated with your brand. This enables your audience to pass on the meaning of your brand ton others by retelling the story or adapting the story into a story of their own. It also creates greater personal relevance for your brand.

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HSBC Storytelling Ads part II

As the earlier post rocketed to the top of the reading list on the New Brand Stories Word Press site I thought I would take a look at some other of the in the series. This one looks at the contrast between two worlds of trendy and traditional.

The combination of  image and type  draws you in and transports you to a place where the observer uses this as a metaphor for other conflicts of interests. Transportation of audience is a key concept in storytelling and HSBC has found a great way to keep this simple but with impact.

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Cycling across Switzerland for COPD

From Gotthard pass to Airolo

Image via Wikipedia

Just preparing for a charity ride across whole of Switzerland. We are starting from Basel in the North and will finish in Locarno in the North of Italy three days later. On the way we will stop at Luzern and ride over the Alps via the Gotthard pass . As we all work in Respiratory Medicine we are riding to raise funding for COPD. Please follow our ride by clicking here http://cycleswitzerlandforcopd.wordpress.com/.

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Brand Storytelling- Building A Fan Base

Land Rover tell a great brand story. They have built a brand around the archetype of the EXPLORER offering the Land Rover audience the potential to act out this role as protagonist in their own Explorer stories. I’m one of those protagonist that recently converted from the plain world of normal cars to Land Rover. This is my Land Rover story.

Late last spring, life on the French/ Swiss boarders had taken an interesting turn. Far from my day job as a Pharmaceutical Brand Director at Novartis,  my evenings and weekends had become a blur of farming and land management. Spring had seen us buy three trees in the local village forest to fuel our “green” desires of heating our house with wood. Chickens had arrived at the prospect of self-sufficiency with vegetables and possibly starting to raise pigs for a home supply of pork gave us weeks of new experiences in the countryside around our house. We were treading new ground, it was exciting and refreshing getting back to the countryside.  At this time we had a Lexus as the family car. Luxurious and well finished but our life story had moved on. It no longer fitted us as a family. Our Land Rover brand moment came one Saturday when we borrowed a Land Rover Defender 110- See how the sub brands fit the Explorer pioneer thinking. As a car Land Rovers do not come close to matching the comfort factors built into even the cheapest Japanese car. But that’s not the Land Rover story and nor did we even want that anymore. We wanted something different. We wanted something that would get us into trouble and out again!

Land Rover’s story is connected. From the green logo symbolising the outdoors to its heritage of safari, farm work and any where where”normal” cars can not go. Heritage plays a big part in creating enthusiasm for the brand. It goes to show that trust in a brand isn’t generated purely from the functional aspects of the brand.  There  are multiple offerings from other car manufacturers in the same category but none of tem tell the explorer story as well as Land Rover.

Brand persuasion= Inspiration+Authenticity+ Enthusiasm

Land Rovers brand persuasion stems from their enthusiasm generated by experience. enthusiasm can be broken down in branding terms to its greek route “enthos” or “god within”. We serve out inner gods with self-fulfilling   experiences. Real enthusiasm for a brand happens where someone tries to connect with  brand even when it causes conflicts within them. Fans are more than users, they love your brand and go to extraordinary lengths to

That’s certainly true for Land Rover. Ours leaks when it rains and it takes about 100 miles for it to warm up in winter. It doesn’t matter. I’m eager to explore new worlds in science, writing, thinking and storytelling and Land Rover fits my explorer nature for our exploration towards a sustainable world.  Are we fulfilling the brand story or is Land Rover fulfilling ours? I’m not sure,  I’m certainly a fan and I’m certainly part of the brand story.

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Tension and Conflict: Marmite Love it or Hate it

To capture the attention of an audience you need to stand out. Seth Godin writes this so well in the Purple Cow and lately the Linchpin. Both these great books show why being not just different but remarkable is the way forward. Seth Godin is supported in this mission to release peoples inner greatness by many factors of storytelling. After all great brands are created by great storytellers and in turn by great people.

One element that Seth Godin mentions is the tension and conflict that great people and brands for that matter experience on their way to greatness.  I connected this to  a short paragraph I read recently on archetypes written by Carl Jung.  He said that an archetype remains dormant until its opposite is aroused. Then it is activated and the energy generated between them is created – a tertium quid- a third thing.

This means that we need to find the tension in our stories to allow are archetypes to fulfil there promise and for our audience to connect with them. We need to create room for our antagonist in our story narrative. The conflict this creates could be external, inner or interpersonal conflict. Either way the energy this creates fuels our brands.There are many examples of this in branding from Obama vs McCain to the great “love it or hate it” Marmite campaign. Here conflict is created from an interpersonal aspect. The tension galvanises the “Love It” camp to buy Marmite as a statement against the “hate it camp”. If the persona that the “love it”or “hate it” camp fits it can be used  by people to create identity and differentiate themselves in a small way. The energy of the antagonism fuels the brand and creates more than just buyers it creates fans. By the way can you tell i’m a “love it” person?

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Six Brand Building Stories

I have just landed in New York on a business trip. We are working on defining the personality and essence of two brands I’m responsible for at work. In preparation with the advertising company I’m working with we discussed how to use archetypes to help get at the brand personality. Part of the discussion led to where the Brand Story” fitted. I asked myself ; what other stories are going to be told about my brand? and started to create a story map to try to make this clearer and came up with just six types of story that define every brand:

Six Brand Defining Stories

  1. Why I am here stories: for the right to speak, authenticity and relevance
  2. Who I am stories: for authenticity, relevance & personality affinity
  3. Where are we going stories: to define role, relevance & transformation</
  4. What is my vision stories: defines journey, future, who is with me
  5. Where we came from stories: defines values and heritage, journey to date & lessons learnt
  6. We have a problem/ solution story: defines issues and solutions, call to action and resolution

Maybe there are other types of stories you can define but these speak clearly to me the roles of different brand building stories and helped me match the type of story to the need. In using the word “brand” I include products, services, people and organisations.

If you look back to Obama in his presidential campaign the momentum behind his campaign quickened with his “Who I am speech” . David Cameron and Nick Clegg are doing the same in the UK right now. Great brands do the same thing when they enter markets. They define why they are there, they define who they are as well. Depending on the category, the brand or company will have to define the other four stories somewhere in its communication mix to create persuasion, motivation and enthusiasm.

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The Go Giver- Success Stories

I have just finished The Go Giver by Bob Burg and John David Mann. This tale takes a the lead character and the reader through five laws that generate stratospheric success. Each of these laws speaks to stories successful people build around themselves or their work. These stories define the way people are known. It seems that these five laws unlock the material that great leaders and business are built around.

Although I recommend you read the book here are the five laws

1. The Law of Value: Your true worth is determined by how much more you give in value than you take in payment.
2. The Law of Compensation: Your income is determined by how many people you serve and how well you serve them.
3. The law of Influence: Your influence is determined by how abundantly you place others peoples interest first.
4. The Law of Authenticity: The most valuable gift you have to offer is yourself.
5. The Law of Receptivity: The key to effective giving is to stay open to receiving.

These laws are good eye openers to make us remember to keep giving without expecting return. People , time and ideas given come back in multiples. Finding ways to reach out to large audiences amplifies your chance to help people and as the laws spread there chance of helping you. Being truly authentic will build stories that people will tell about you. Build those authentic stories around what you do for others and your value increases.

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Negotiations, Storytelling and Brand Planning

I recently went to  a great course on negotiations. If I boil what I learnt down to one key learning it would be that negotiations rely on our ability to create trust, be authentic and create value for each party involved. The first two are part of my Brand storytelling manifesto but the third, value creation, makes a great addition. During the course there was much discussion about the role of stories in negotiation, Stories that showed authenticity. Stories that develop trust.

I thought about brand planning as a negotiation and developed the thought that the stories we tell to help people connect to our brands can fall into four categories.

Value Creation
Value Claiming
Value Avoidance
Value Destroying

The most successful brand plans I have seen were those that unconsciously told stories of value creation. But all to often I see brand plans of value avoidance or worse value destroying. The biggest change though needs to come from the move away from value claiming (how much can I get) and cerate plans that create value (How can I add value).

If plans are only as good at the implementation then stories that demonstrate the elements of good negotiation are needed in a great plan. We need to think how these stories tell the audience to trust us, show that we are authentic, that appeal to our emotional drives and create additional value for the listener.  When we get these right we create brand equity and these act as negotiation anchors. Get it right and you create value for you and your customers. If you consistently tell value claiming stories or worse destroying stories you create negative negotiation anchors and this I think in contrast to value creation is the difference between creating brand fans and transient customers.

It would be interesting to look at the stories your brand plan communicates. Is it consistent with your advertising and communication plan? Ask yourself,  what value are you creating for your customers and how do you tell them about it?

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HSBC Bank Storytelling Ads

I’m writing this on the plane to New York.  On the way I noticed again the HSBC advertising that adorns many of the world’s airport jetty’s. HSBC the Hong Kong and Shanghai Bank uses this channel to communicate a unique campaign.  Maybe you have seen the series of three or four pictures, all the same image with different copy.

The one I saw this morning was a close up of a wedding cake couple with the copy, Fate, Fear and Fairy Tale on different pictures.  Each picture draws you in and transports you with the aid of the copy to believe in the story being told. In the Fate picture you can almost see the Bride saying “It’s not for me” in the Happiness picture isn’t the bride smiling. Actually the images are identical but the combination of picture and copy creates a different story even when these are static and only separated by less than a foot and walked past by thousands of people every day. It’s a great example of iconic images playing inner story tapes and letting the audience make up the rest or themselves. Great job HSBC!

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Two New Brand Stories: Needs and Concerns

I recently attended a lecture by UK psychologist, Rob Horne. He specializes in understanding  medical related behavior and why patients and physicians interactions occur the way they do.  He shared insight on how people adhere to the advice and directions given in medical consultations.  Fascinating research has led him to a frameworks that I think can be used in other aspects of storytelling, motivation and pursuasion.

The first framework out lines two barriers that are key to overcome so that they follow medical direction. Physical barriers can prevent people adhering to medical direction and  perceptual barriers which includes motivation and enthusiasm to carry out medical advice.  So to enable better adherence to medical advice both barriers should be examined. Its amazing to see from this research that life extending HAART therapy is not adhered to by up to 30%  of patients. The same is seen with CF patients. Even though physical barriers can be lowered by making pills easier to swallow  or packages easier to open, the perception of the patient viewed through needs and concerns still need to be addressed.

This was a lightening bolt moment for me. If the dialog between patient and physician doesn’t address the needs and concerns of patients then the outcome of even the best therapy will be reduced. This led me to think that need stories and concern stories could help patients get better outcomes. So it appears that patients balance out these two dimensions. If patients needs are  high but concerns are low this can lead to patients failing to adhere to advice.  It appears that patients tell themselves stories about why there concerns are low and why its OK not to do what the physician told them to.

If patients are told a great story that  lower concerns and raise needs, it appears that these patients complete therapy as agreed with their physician. Understanding these stories then is as key to better patient outcomes as the medicine its self. In building great pharma brands these stories need to be understood and build in to the fabric of communications.

Of course this goes beyond pharmaceutical branding. All people have needs and concerns about purchases and using brands. If there inner concerns are not understood and brand stories don’t address these two dimension then usage will be transient at best or people will choose other brands. In both healthcare and consumer worlds people have both physical barriers and more importantly perceptual barriers to using them. People play stories in their minds to lower the relevance of a brand either by telling stories that support the low need and to raise the concern about purchasing.

Building great brands may also now require stories that engage people in need and concerns dialog.

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Point Of View Marketing

The Cinema has Storytelling at its heart. You only need to think of some great films to see many of the topics around storytelling that has been discussed in an earlier post. Point of View (POV) is a technique used in film to create emphasis for a storyline. Changes in visual and verbal aspects of the film help the audience quickly and collectively create expectations of the storyline. Switching the POV  between the protagonist or antagonist alters the perception of the audience. From the protagonist view its used to create sympathy and from the antagonist view it creates fear. By repeating the use of POV scenes in films the audience is primed and as the story unfolds the director does not have to explain each scene and the audience gets the meaning or intent much quicker making the film flow.

How can this technique be used in marketing and sales? Brands that can base some of its marketing on POV are able to connect their brands audience in a way traditional marketing fails to. If your brand is the protagonist of your brand story has a protagonist then using point of view can create sympathy for its cause. On the other hand if your brand is the antagonist you will create  a sense of urgency under the guise of fear of what could happen without your brand creating need.

It would be interesting to see how Pharmaceuticals could use this to connect to customers or consumers better.

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Storytelling Thank You

Here is the is the last post from the New brand stories for the year. Here are the people and websites that have influenced me this this year. Thanks to everyone for reading and commenting.

  • Seth Godin
  • Robert Cialdini
  • James Borg
  • John Marshal Roberts
  • Dan Roam
  • Stephen Denning
  • Margaret Marks
  • Mashable.com
  • Twitter.com
  • WordPress.com
  • Linkedin.com
  • Thomas Kelly (Ideo)
  • Stephen Marchant (Chameleon Communications)
  • Matteo Camprini (MCCGLC)
  • Syco TV (XFactor)
  • Snow Patrol (Lorrach Concert)
  • Phil Attkinson
  • Lance Armstrong
  • Kung Fu Panda (used the today is a gift quote so many times this year)
  • My Wife Jo and our two children George and Harriet (ultimate inspiration)

I haven’t provided links as I’m sure your able to look up these authors or people as you wish.

There are many more but these people all gave me great thing to either write about or think about. Have a great holiday with your families and a peaceful start to the new year. As ever I would love to hear ypur thoughts on storytelling, branding and marketing either online or though the contact tab on the blog.

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XFactor-Brand Storytelling II

The UK’s XFactor finished this weekend with an audience of 20 million and over half of this voting on the final two sing contestants with Joe McElderry winning. It was exciting to watch a brand evolve over the last twelve weeks on the TV screens. In an earlier post I wrote about the authenticity that drives attention in the stories of Paul Potts and Jason the Basketball player. Both of these stories were viewed by millions both on screen and online. In the meantime Susan Boyle has done the same thing surprising audiences “Living a dream” across both sides of the Atlantic.

Here is Joe in the auditions.

Bringing his story back to his home town

Using varied visual volume  in the finals here.
Here is the final song that two thirds of the audience voted for here.

Whether you like XFactor or not it’s worth looking at how the show and contestants have built brand awareness using elements of storytelling in the show format to generate a massive base. As you know I would have one fan over ten customers any day. Here is what I think Simon Cowel an Syco TV  have used to create  phenomenal brand in this year’s  XFactor.

  • Authentic narrative
  • Point of view (Multiple points of view, contestants, judges and audience)
  • Varied Visual Volume (Great use of staging and production)
  • Stories made to be retold- Word of Mouth(YouTube shorts for each song and show available minutes after each performance)
  • Tension and conflict (Bottom two in a sing off each week)
  • Audience creates the ending (Audience creates its own winner)
  • Right Bran Left Brain (Emotional pull of success and failure, Logic of voting for best singer and emotion of  relationship built through medium)
  • A journey (picked from 200,000 people you watch ordinary people become stars)

All of these are elements add to brand storytelling success. Of course the subject of the story needs to be both credible and relevant but thats’s not enough. Brands are created by enabling the story with the elements above.

I don’t know if contestants will last long but it seems that those that keep employing these elements may keep the fan base growing long enough to become established acts. I wish them luck. Whatever happens I think this is a great example of real-time branding through storytelling. It lines up all the concepts of brand storytelling discussed in previous posts so well because you can see it develop over a short space of time. Pharma brands can employ this Pharma 3.0 approach to generate real enthusiasm for its brands.

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Word Of Mouth

In the Brand Storytelling Marketing Manifesto the need for your brand to operate word of mouth was raised. For many years I have thought that Word of Mouth is a far more powerful media than Print or digital advertising.  Laura Ries wrote in her book the Fall of Advertising and the Rise of PR that its our tendency to make decision based on  the advice of  third party. Advertising is needed to keep a brand at the top of our minds but PR is the way its put there. Advertising its self is poor at generating brand interest but give some one a brand experience and make it easy for them to tell friends and a brand is born. Here I would substitute PR with Stories told by Word of Mouth.

Its a good exercise to think back what you bought on the strength of an advertisement alone. Far more brands are bought after seeing them and talking about them with friends, family and work colleagues.  I think it’s the power that comes from people giving the brand meaning, context and relevance, that makes this medium so valuable. People make up stories around their experience and pass it on. The two forces here are stories and word of mouth. Seth Godin calls them Sneezers and perhaps the new storytellers of the branding world are Sneezers (I used to work in Infectious Diseases, so I like the analogy).

A great example of this in action is Flip Video. Yes I had heard of the brand but my friend Mike sent a twitter a couple of months ago saying “i’m loving my new Flip”. Later that month at a meeting he was using it to interview people and at the end of the day loaded them on to my machine. So I was hooked. I thought about the different uses on the way home and in the evening I booted up this computer and looked them up on google. The deal was done and I bought one last week. Mike’s right they are great! Let me know if you buy one or look up their website.

At this time of year people are putting together brand plans and budgets. A great checking question for you is how much have you invested in enabling your brand audience to experience your brand? Have you helped them create a compelling story around your brand and have you helped them form communities to share their experience stories? Hopefully more than your spending on advertising!

Social Media and Advertising: There is some question that more brands language is exchanged by Word of Mouth than all the advertising and social media. A note of caution though. In this digital age people want to seek others opinions (digital Word of Mouth) and they want to access the brand (traditional advertising) online. Advertising helps to sustain the desire for a brand prior to it being acquired and fuels the brand story post sales.

So you cannot do with out both Word of Mouth and traditional advertising if your going to build a successful brand. Learning when to use them is a new marketing skill for the future.

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